Help us improve CopyTrans Manager

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Review

Thanks for making such an application . It's too good. And again thanks

Created January 3, 2021
album art bug

album art keeps getting replaced with other album art. no matter what i do, nothing fixes it and eventually the whole song stops working altogether. please fix this :(

Created April 23, 2025
Admin commented

Hello,


There's a bug in CopyTrans Manager that appeared either because of iTunes/ drivers changes or the new iOS. Our developer is aware of the issue but there's no way to fix it at the moment, unfortunately.

We apologize for the inconvenience,


The solution below helped a user with a similar problem, so maybe it can fix your issue as well. Just editing the first track in each album should be sufficient.

The first track in an album will have no artwork, but all the other tracks will have the correct artwork.

So, here are the steps to follow:

1. Add an Album

2. Select the first track in the track listing (Note, it only works if you edit the first track in the list.)

3. Right click to edit and delete the artwork

4. Update

5. Select the first track again and delete it

6. Add the same track back from the music source on the PC

7. Update


Best regards


CopyTrans Team

Posted April 23, 2025
Copy a playlist from one ios device to another.

iTunes allowed copying playlists created on your PC to be copied to your ios device. I would like to be able to save a playlist created on one ios device to my PC in order to copy it to another one. I followed the instructions online but unable to do this.

Created January 4, 2021
Admin commented

Hello! Please reach us at copytrans@copytrans.net.

Posted January 5, 2021
Wrong storage amount

I have 28gb of storage available on my iPhone but copy trans manager only shows 1.5gb free. Please help to fix this problem.

Created May 18, 2022
Admin commented

Please email our Support Team at copytrans@copytrans.net with the log files to see what the problem is. Here's how to generate the log files: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Posted May 18, 2022
I need HELP!

When I found CopyTrans a few years ago I was ecstatic, finally I could dump Itunes. However your latest updates have me confused, I seem to be in a circle going round and round. I’ve uninstalled and reinstalled the latest version of ITunes, I’ve uninstalled and reinstalled the latest CopyTrans and I keep getting the same Popup saying it needs the the full version of IOS5. Help please! 

Created February 11, 2022
Admin commented

Hey, Please contact us at copytrans@copytrans.net. We will need a description of the problem (what you wanted to do, what steps you took and how the result was different from what was expected), as well as your log files. See how to generate them here: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Posted February 11, 2022
Arrange track order

I LOVE this software for my iPod Classic! Would it be possible to allow arranging the order of tracks? Some albums import with tracks out of sequence.

Created September 2, 2021
Admin commented

To save your playlist in alphabetical order, you will have to perform a little trick. Please:


1) Open CopyTrans Manager, connect your device and load the music.


2) Create a new playlist - this is where all the tracks with renewed positions will go.


3) Go to the playlist where your tracks are at the moment and sort them by alphabetical order. What you will probable see is that the tracks will appear in the right order, but the numbers in the "pos" (position) column will be all jumbled up.


4) Select all the tracks in the right order and drag and drop them to the new playlist. You will see that both the positions and the sorting are now correct.


If you have any other questions, please email us at copytrans@copytrans.net and we will be happy to help.

Posted September 6, 2021
Playing the music

transfer feature to iPhone player is not user friendly

Created November 6, 2018
Er is een flink verschil tussen wat er op de IPOD voor artiesten staan en en die volgens het programma

 In het copyTransManager programma kan ik nieuwe nummers invoeren en of bijwerken als de artiest ontbreekt. In de IPOD zelf blijkt dat niet alle veranderingen worden overgenomen.

Soms geeft het programma ook aan dat door een onbekende fout het uploaden niet lukt.

Maar probeer ik het nog eens dan lukt het wel, alhoewel als ik dan later op de IPOD zelf kijk ik de oude revisie zie staan (dus artiesten ontbreken en of niet bijgewerkte info. Het lijkt wel of het uploaden van uit het programma naar de IPOD mislukt. Sluit ik de IPOD weer aan op de PC en maak verbinding met het copyTransManager dan zie ik dat weer de juiste revisie van nummers en artiesten.

Created February 12, 2022
Admin commented

Hello! Please refer to this troubleshooting guide for iPod corruption errors: https://www.copytrans.net/support/how-to-fix-ipod-corruption-errors/

If it doesn't help, please generate your log files. Here's the link for your convenience: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Posted February 12, 2022
iPhone 4s

Bonjour,

J'utilise mon vieux 4s comme iPod, je voudrait pouvoir mettre ma musique avec copytrans hélas le programme ne le détecte pas ou plus prcisément demade l'instalation des drivers iOS ce que j'ai fait, redémarrage du pc, instal d'iTunes ... désinstal de "Manager et instal d'une ancienne version, rien n'y fait je suis descendu à la version de 2011

y a-t-il une solution?

Created September 6, 2021
Admin commented

Bonjour,

We will need to look into your log files in order to see what the problem is. Here's how to generate them:

https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Please send the log files to our French support team at copytransfr@copytrans.net

Posted September 7, 2021
Add support for WMA files

I would like to add *.wma files to my iphone. thanks

Created December 22, 2023
Admin commented

Hello,

Thank you for the idea!

Best regards,

CopyTrans Team

Posted December 23, 2023
I love this program, I have been useing it for years but now i have a terrible PROBLEM, after usin copy trans my ipod classic doesnt recognize music on it

I love this programm, I have been useing it for yearsm but now i have a terrible problem, now when i add music my ipod classic dont recogninize the music <8recognize ass others) and <i have to fo to itune tu recover it so delete all the music.I only can add music with itunes now and I love copytrans. PLEASE HELP

Created February 13, 2022
Admin commented

Hey there,


Please do the following:


Search for Device manager on your PC -> Universal serial bus devices -> iPod (your device) -> Properties -> Change settings -> Update driver (or Roll back driver) -> Browse -> show drivers on my PC -> Select usb mass storage device (or Apple ipod usb driver).


If the solution above did not help, refer to this troubleshooting guide for iPod corruption errors:


https://www.copytrans.net/support/how-to-fix-ipod-corruption-errors/


If the issue persists, please email our Support Team at copytrans@copytrans.net with the log files. Here's how to generate them:


https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Posted February 14, 2022
Show files not loaded into the Playlist

When l add a folder to the playlist some tracks are not added. There is no error message that pops up to say why. l can only then see the exclamation marks next to some tracks. trying to add those tracks continues to fail without any error message.

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Created October 3, 2023
Admin commented

Hello,

Please, check this article to see if it matches your issue: https://www.copytrans.net/support/i-have-itunes-missing-songs-exclamation-point-next-to-song/

You can also contact our support team with your log files at copytrans@copytrans.net. Here is how to generate log files: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Best regards!

CopyTrans Team

Posted October 4, 2023
Troubleshooting older ipod classics

I have an iPod photo genration 4 classic. My copytrans software is up to date as of today. When I add music from files on my computer they start being deleted instead of added as the update progresses..

Created February 2, 2020
How about some instructions for organizing Copy Trans Manager? Like, how to create new categories?

This is ridiculous. I just opened the program and since Ringtones are the only things on my iPhone right now, Copy Trans assumes EVERYTHING I put in is a ringtone. There are no instructions that I can find for creating a new category and dragging my music into it from my computer.

Created January 24, 2023
Admin commented

Hello.

You can find CopyTrans Manager user guide if you click:

1) on 3 dots near the Start button in CopyTrans Control Center

2) in the Help tab in the software

Please contact us at copytrans@copytrans.net. This is not a usual behavior of the software.

Regards, CopyTrans Team.

Posted January 25, 2023
Make Multitasking possible

I'm talking about the fact, that your program, when fully open, won't allow to scroll down to get the base line menu to come up, so you can click on another open file (ie. Windows Explorer). You have to diminish your program window to do that.

Created March 1, 2019
Alternative mechanism for Endorsing CopyTrans

I'd like to endorse CopyTrans (it's fantastic) but I'm not on Twitter (I'm not a Twit) and I only use Facebook sparingly for immediate family. What other mechanism do you provide for endorsements? mikemurf@bigpond.net.au

Created January 12, 2021
Allowing you to renumber tracks in a playlist

Sometimes when you add a new selection of tracks into a playlist in Copy Trans Manager they aren't added in the same order they were in the original folder - sometimes the order is important. It would be great if you could sort a playlist (say by track number) and then be able to reset the Pos number to reflect the current order of the playlist. That way when its uploaded to iphone it plays everything correctly.

Created May 24, 2022
Admin commented

Thank you for your idea!

Posted May 24, 2022
When updating (replacing) a play list the message box appears, "do you want to replace this play list?" With buttons Yes, No, Cancel.

That is fine unless you are replacing many playlists, then you have to click Yes many times. Can you have a Yes To All button added?

Created July 7, 2020
Artwork Changes not working!

I added an entire album to my phone and set the artworks correctly, however one of them has the wrong artwork. So I went to edit that song and changed it to the correct artwork, then updated again. But the artwork stays as the wrong one and won't change no matter how many times I try. I've tried restarting my phone, restarting copytrans, deleting and readding the song to my phone, but nothing works! Its so frustrating that it won't change to the right artwork. PLEASE PLEASE PLEASE FIX THIS ISSUE!!!!

Created January 14, 2021
fix

to liste my tracks on my iphone its has been stuck to 42% and has not mooved fix this please

Created April 25, 2019