Help us improve CopyTrans Manager

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List of ideas

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My songs won't play anymore.

When I first downloaded this it worked great. Now I'm trying to download new songs but it just gives it a 0:00 duration. I use a MP3 converter the same one I was using before, but now it wont work?

Created October 29, 2021
Admin commented

Hi there! Please contact our support team at copytrans@copytrans.net -- they know how to handle this.

Posted October 29, 2021
PROBLEM, CAN SOMEONE PLEASE HELP!! Songs not playing on my IPOD NANO once download using your Copytrans. How Come???
Created October 15, 2021
Admin commented

Please email our Support Team at copytrans@copytrans.net so we can help you out!

Posted October 15, 2021
uninstall Itunes completely before using Copy Trans

After three days of heartbreaking attempts to load my itunes library on to a new ipod , i gave up on iTunes and downloaded your app. Within 15 mins, job done ! Great Work and I really appreciate your work !

Created October 14, 2021
Admin commented

Thank you for your kind words. We are glad to hear that our program could help!

Posted October 15, 2021
MP3 audio files transfer at 0:00 time

All the mp3 files i currently try to transfer from CopyTrans to Iphone gives them a 0:00 time duration, so they cannot be played.

Created October 12, 2021
Admin commented

Hi there! Usually damaged files behavior like that. Try reconverting them from mp3 to mp3 using an online converting tool.

Posted October 12, 2021
Can't add files to a blank ipod classic

I have an ipod classic that I formatted (now empty). I would like to add my itunes library to it. I can't figure it out.

Created October 6, 2021
Admin commented

Please email our Support Team at copytrans@copytrans.net and we will be happy to help you out!

Posted October 7, 2021
how do you save a playlist?

can you save a playlist to transfer to a new iphone?

Created September 26, 2021
Admin commented

Hello! Yes, you can back it up on your PC using CopyTrans (choose Manual Backup) and then transfer it to a new iPhone with CopyTrans Manager.

Posted September 30, 2021
Updates CopyTrans for iOS 15

You need to Update CopyTrans for iOS 15. It's sluggish and barely able to read, transfer and drag n drop files in the iPhone 13 models.

Created September 24, 2021
Admin commented

Thank you for you feedback, we are working on it.

Posted September 30, 2021
iPhone 4s

Bonjour,

J'utilise mon vieux 4s comme iPod, je voudrait pouvoir mettre ma musique avec copytrans hélas le programme ne le détecte pas ou plus prcisément demade l'instalation des drivers iOS ce que j'ai fait, redémarrage du pc, instal d'iTunes ... désinstal de "Manager et instal d'une ancienne version, rien n'y fait je suis descendu à la version de 2011

y a-t-il une solution?

Created September 6, 2021
Admin commented

Bonjour,

We will need to look into your log files in order to see what the problem is. Here's how to generate them:

https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Please send the log files to our French support team at copytransfr@copytrans.net

Posted September 7, 2021
Arrange track order

I LOVE this software for my iPod Classic! Would it be possible to allow arranging the order of tracks? Some albums import with tracks out of sequence.

Created September 2, 2021
Admin commented

To save your playlist in alphabetical order, you will have to perform a little trick. Please:


1) Open CopyTrans Manager, connect your device and load the music.


2) Create a new playlist - this is where all the tracks with renewed positions will go.


3) Go to the playlist where your tracks are at the moment and sort them by alphabetical order. What you will probable see is that the tracks will appear in the right order, but the numbers in the "pos" (position) column will be all jumbled up.


4) Select all the tracks in the right order and drag and drop them to the new playlist. You will see that both the positions and the sorting are now correct.


If you have any other questions, please email us at copytrans@copytrans.net and we will be happy to help.

Posted September 6, 2021
Fix it

After the last update, it stopped working altogether. Before that, it worked when it felt like it. How about making it so it works every time, if you can be bothered?

Created August 30, 2021
Seek confirmation when duplicate title & artist added to a playlist
Created August 17, 2021
Admin commented

Thank you for pointing that out! We will put that on our list of upcoming updates.

Posted August 18, 2021
CopyTrans don't work anymore
Created August 17, 2021
Admin commented

Please reach out to our support team at copytrans@copytrans.net

Posted August 17, 2021
Removing a song doesn't actually remove the song.

Removing a song doesn't actually remove the song.

Created August 14, 2021
Admin commented

Hello! There are 2 buttons in CopyTrans Manager: press the "delete" button if you want to delete a song completely. The "remove" button" removes your song from the playlist, but does not delete it completely. 

Posted August 15, 2021
Allow proper album art to be transferred over together with the track

Recently every track that I transfer over to my iphone using copytrans has incorrect album art and even when i manually replace the album art on the program itself, once i update, the album art is wrong again...

Created August 10, 2021
Admin commented

Thank you for your suggestion! Please make sure you change the album artwork after the tracks were copied to device. Transfer the tracks first, apply the changes by pressing "Update" and then go ahead and change the artwork to your liking.

Posted August 11, 2021
CopyTrans Manager progress status/bar for iPhone Update
Created August 4, 2021
Admin commented

It already exists. Maybe you mean something else? Please provide more details.

Posted August 5, 2021
please make the font bigger. its like a size 6 right now and I have very hard time working with it. If there's a way to set this please let ne know, thank you

The font on the list of songs, albums etc, displayed in the program is way to small for me. Can this be adjusted??

Created July 22, 2021
Admin commented

Thank you for your suggestion! We will try to add that feature in our next upgrade.

Posted July 23, 2021
Open Itunes Automatically

I can't even get itunes to open up, so my suggestion is what do I do if itunes doesn't open?????

Created July 22, 2021
Admin commented

CopyTrans Manager blocks iTunes library file while being open. Both programs cannot be open at the same time, only one at a time.

If you having problems with just iTunes, please contact Apple support.

Hope that helps.

Posted July 23, 2021
Allow the user during the install to select which drive to put the app and media files on.
Created July 12, 2021
Admin commented

Thank you for the suggestion

Posted July 14, 2021
Adding the windows to choose "Composers" in the main view.

When I open the main view of 'CopyTrans Manager', I see a few windows to choose "Genres","Artists" and "Albums".

Please add the choice of "Composers" since I often listen to classical music.

It might be much convenient if users can choose these small windows up to his/her tastes.

Created July 11, 2021
Admin commented

Thank you for the suggestion!

Posted July 11, 2021
Allow multi-edit to change type and genre of whole album.

It would be useful if the type (music / audiobook) or genre of an album or all selected tracks could be changed using multi-edit without changing track numbers or anything else.

Created July 11, 2021
Admin commented

Thank you for the suggestion!

Posted July 11, 2021