I have attempted multiple time to use with new phone and was unable to use. Now I'm forced to use a different program. I'm trying to transfer music from the computer and the Copy Trans Manager does not see the phone even though the computer sees it.
Hi there! You can send us your log files to copytrans@copytrans.net and we'll look into the issue.
Here's the guide on how to generate the log files: https://www.copytrans.net/support/preparing-log-files-to-contact-support/