I have attempted multiple time to use with new phone and was unable to use. Now I'm forced to use a different program. I'm trying to transfer music from the computer and the Copy Trans Manager does not see the phone even though the computer sees it.
Hey, Please contact us at copytrans@copytrans.net. We will need a description of the problem (what you wanted to do, what steps you took and how the result was different from what was expected), as well as your log files. See how to generate them here: https://www.copytrans.net/support/preparing-log-files-to-contact-support/