I am going through the process of transferring a book. My Filey s/w shows the book in Marvin, but it is not there on my Ipad. Same thing happens for the Kindle. My copyTrans program doesn't show iBooks for some reason. Please help (sirlawrencedolan@gmail.com)
Hello. We will need to look into your log files in order to see what the problem is. Here's how to generate them: https://www.copytrans.net/support/preparing-log-files-to-contact-support/ .
If you receive any error message when the problem occurs, please make sure to tell us when you see it (after which action), where you see it (which program spawns it) and what exactly the message is; ideally, please attach a screenshot of the message.
Please send this information to us and we will look into the issue!
--
Best regards,
CopyTrans Team