Make it work

It only recognizes the cable-connected iPad about 1 out of every 10 times i connect it. Then about 9 out of 10 of those times, it says the iPad is connected, it shows the stats for the iPad (free memory/total memory) but will not display the content on the iPad but only goes back to the opening "Connect a Device" screen. I close, relaunch, close, relaunch, connect, disconnect, connect disconnect until it finally gets running right (sometimes I have to just quit and come back later); once it does get to the point of showing content, it works fine. But it's on the order of 1 out of 100 tries. WiFi is very hit-and-miss, and even when it sees the iPad it still has the problems described. Yikes. Not up to TransCopy standards.. I wish I could go back to the previous app instead of Filey.

Created June 1, 2021

1 comment

Admin commented

Thank you for your feedback!

It would be very helpful if you could send us your log files at copytrans@copytrans.net?

Here's a guide on how to generate them: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

Posted June 2, 2021