I bought the not-limited version. Unfortunately by using the right mouse-key there is no window opening to chose HEIC to JPG. It makes no difference if I chose the HEIC-folder or a single photo. I need help!
Hi!
Files that are 0 KB in size are likely photos stored on iCloud.
Unfortunately, CopyTrans Studio cannot connect to your iCloud account to download these photos.
I recommend using CopyTrans Cloudly, which allows you to copy your entire iCloud photo library to your PC: https://www.copytrans.net/copytranscloudly/