In the process of adding tracks, it would be great to selet multiple songs to drag and drop by using the control key just like you can in so many Windows programs.

Created March 11, 2025

1 comment

Admin commented

Hello,

We will need to look into your log files in order to see what the problem is. Here's how to generate them:

https://www.copytrans.net/support/preparing-log-files-to-contact-support/

If you receive any error message when the problem occurs, please make sure to tell us when you see it (after which action), where you see it (which program spawns it) and what exactly the message is; ideally, please attach a screenshot of the message.

Please send this information to copytrans@copytrans.net and we will look into the issue!

Best regards

CopyTrans Team

Posted November 23, 2025

Hi, I have sent the log files you requested, as stated in the email I dont receive any error messages during the attempted transfer of the song, everything appears to work as it should but the song doesnt show on the ipod

Posted November 23, 2025

Admin commented

Dear user,

Can iTunes recognize your device?

Can you please restart your iPod and try again?

If the issue persists, we will need your new log files. If the support team can't see errors in the log files, your logs will be sent to the technician.

Thank you for your understanding,

Best regards,

CopyTrans Team

Posted November 24, 2025