Hello!

Smart backup in CopyTrans will automatically update your previous backup. Please, try to run the backup again in the same folder!

If the issue persists, please reach out to copytrans@copytrans.net with your log files for support! Here is how to generate them: https://www.copytrans.net/support/preparing-log-files-to-contact-support/

We will be glad to help!

Best regards

CopyTrans Team