Hey there,

Please do the following:

Search for Device manager on your PC -> Universal serial bus devices -> iPod (your device) -> Properties -> Change settings -> Update driver (or Roll back driver) -> Browse -> show drivers on my PC -> Select usb mass storage device (or Apple ipod usb driver).

If the solution above did not help, refer to this troubleshooting guide for iPod corruption errors:

https://www.copytrans.net/support/how-to-fix-ipod-corruption-errors/

If the issue persists, please email our Support Team at copytrans@copytrans.net with the log files. Here's how to generate them:

https://www.copytrans.net/support/preparing-log-files-to-contact-support/